Shipping Policy

At ROBELETTE, we want every order to arrive safely so you can enjoy your purchase. Please review our shipping policy below for information about order processing, estimated delivery times, shipping costs, and delivery issues.

1. Order Processing Time

Orders are generally processed within 1–2 business days, excluding weekends and public holidays.

During periods of high demand, promotional events, or holidays, processing may take longer than usual.

Order processing time is separate from shipping time. Estimated delivery times begin once your order has been dispatched.

2. Estimated Shipping Times

Our estimated shipping times depend on the destination:

• Europe: 8–15 business days

• North America: 8–15 business days

• Rest of the World: 10–15 business days

These timeframes are estimates and are calculated from the date your order is shipped, not the date it is placed.

Actual delivery times may vary depending on the destination, local postal services, customs procedures, carrier operations, weather conditions, and other circumstances beyond our reasonable control.

Although we do our best to ensure timely delivery, these estimates are not guaranteed delivery dates.

3. Shipping Costs

Free delivery on all products 

We offer free standard shipping on all products available in our store. No standard shipping fees will be charged at checkout unless expressly stated otherwise.

Customs duties, import taxes, or other charges imposed by the destination country may apply to international orders. Please refer to Section 7 for further information.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, where tracking information is available.

You can use this number on the relevant carrier's tracking website to follow your shipment.

Please allow some time for tracking information to become available after dispatch, as updates may not appear immediately.

If you have not received your shipping confirmation email, please check your spam or junk folder before contacting us.

5. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible.

We will do our best to assist you if your order has not yet been processed or dispatched. However, once an order has been shipped, we may not be able to change the delivery address.

If an order cannot be delivered because the address provided is incorrect or incomplete, please contact us so we can review the situation and discuss the available options.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

6. Delayed, Lost, or Damaged Shipments

Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number and tracking information, if available.

We will review the situation and, where appropriate, help investigate the delay with the shipping carrier.

Lost Shipments

If you believe your order has been lost in transit, please contact us so we can investigate the matter.

Where an order is confirmed to be lost, we will work with you to find an appropriate resolution, which may include a replacement or refund, in accordance with applicable law.

Damaged Shipments

If your order arrives damaged, please contact us with your order number, a description of the issue, and photographs of the item and packaging where possible.

We will review your request and help determine an appropriate resolution.

This procedure does not affect your statutory rights regarding faulty, damaged, or non-conforming goods.

7. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout or required by applicable law, these charges are not included in our free shipping offer and may be payable by the customer.

Customs regulations and charges vary by country. We recommend checking with your local customs authority if you need further information before placing an order.

Customs inspections and import procedures may also delay delivery.

8. Delivery Confirmation and Unreceived Orders

If your tracking information indicates that your order has been delivered but you have not received it, please check your mailbox, delivery location, reception area, household members, neighbours, or any designated safe place.

You may also contact the shipping carrier for additional delivery information.

If you are still unable to locate your order, please contact us with your order number so we can review the situation.

A delivery confirmation does not automatically remove any rights you may have under applicable consumer protection laws.

9. Returns and Refunds

If you are not completely satisfied with your purchase, you may request a return within 30 days, subject to the conditions set out in our Return and Refund Policy.

Eligible returns may qualify for a full refund in accordance with that policy and applicable law.

For complete information about return eligibility, return procedures, and refunds, please consult our Return and Refund Policy:

https://robelette.com/policies/refund-policy

Nothing in this Shipping Policy limits any mandatory rights available to consumers under applicable law.

10. Changes to This Shipping Policy

ROBELETTE LTD reserves the right to update or modify this Shipping Policy at any time.

Any changes will take effect when the revised policy is published on our website. We encourage customers to review this page periodically.

Changes to this policy will not affect rights that have already arisen under applicable law.

11. Contact Information

If you have any questions about shipping or need assistance with an order, please contact us:

Company: ROBELETTE LTD
Email: robeletteltd@gmail.com

Phone: +447411204257
Registered Address: 20 Wenlock Road, London, N1 7GU, United Kingdom
Website: www.robelette.com