Privacy Policy

Last updated: October 22, 2026

Introduction

ROBELETTE LTD operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide customers with an online shopping experience focused on women's loungewear, nightwear, and accessories.

Our store is powered by Shopify, which enables us to provide the Services.

This Privacy Policy explains how ROBELETTE LTD (“we,” “us,” or “our”) collects, uses, stores, and discloses your personal information when you visit our website, browse our products, make a purchase, create an account, contact us, or otherwise interact with our Services.

By using our Services, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is legally required for a particular activity, we will seek that consent separately. Using our website does not, by itself, constitute consent to optional cookies or marketing communications.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, use, or disclosure of personal information, this Privacy Policy will apply to those matters.

Personal Information We Collect

For the purposes of this policy, personal information means information that identifies you or can reasonably be associated with you. It does not include information that has been irreversibly anonymised.

The categories of personal information we may collect depend on how you interact with our Services and include the following.

• Contact information: Your name, email address, telephone number, billing address, shipping address, and other contact details you provide.

• Payment and transaction information: Payment method, transaction records, payment confirmations, order totals, refunds, and related transaction details. Payment card information may be processed directly by Shopify or our payment providers.

• Account information: Your username, password, account preferences, saved addresses, and settings, if you create an account.

• Order information: Products you view, add to your cart, purchase, return, exchange, or cancel, together with your order history.

• Communications: Information you provide when contacting customer support, submitting a question, or communicating with us.

• Device and technical information: Your IP address, browser type, device information, network details, and certain online identifiers.

• Usage information: Information about how you interact with our website, including browsing activity, referring pages, and interactions with website features.

• Marketing preferences: Your communication preferences, marketing consent status, and interactions with promotional communications, where applicable.

We do not intentionally collect sensitive personal information unless it is necessary, lawful, and appropriate for a specific purpose.

How We Collect Personal Information

We may collect personal information from the following sources:

• Directly from you: When you place an order, create an account, subscribe to marketing communications, complete a form, or contact us.

• Automatically through our website: Through cookies, pixels, server logs, and similar technologies, subject to applicable consent requirements.

• From service providers: From companies that provide website hosting, payment processing, analytics, customer support, fraud prevention, and other services on our behalf.

• From third parties: From advertising, marketing, social media, or other partners where permitted by applicable law and subject to any required consent.

How We Use Your Personal Information

We use personal information only where we have an appropriate legal basis and for purposes consistent with this Privacy Policy.

1. Processing and Delivering Orders

We use your information to process payments, confirm purchases, arrange delivery, provide order updates, manage returns and refunds, respond to enquiries, and fulfil our contractual obligations to you.

Legal basis: Performance of a contract, compliance with legal obligations, and, where appropriate, our legitimate interests in operating our business.

2. Managing Customer Accounts

If you create an account, we use your information to maintain your account, manage your preferences, provide access to account features, and help protect your account against unauthorised access.

Legal basis: Performance of a contract and, where appropriate, our legitimate interests in maintaining account security.

3. Customer Support and Communication

We use your contact details and correspondence to respond to questions, resolve order issues, provide assistance, and communicate important information about your purchases.

Legal basis: Performance of a contract, compliance with legal obligations, and our legitimate interests in providing customer service.

4. Marketing and Advertising

Where permitted by applicable law, we may use your information to send promotional emails or other marketing communications, advertise our products, measure advertising effectiveness, and personalise the shopping experience.

We may work with advertising platforms and marketing partners to display relevant advertisements on other websites or platforms. Depending on your settings, applicable law, and your consent where required, these partners may use cookies, pixels, or similar technologies to measure or personalise advertising.

You can unsubscribe from promotional emails at any time using the unsubscribe link included in the email. You may also manage cookie preferences and applicable advertising opt-outs through the controls available on our website.

Unsubscribing from marketing communications does not prevent us from sending essential service messages, such as order confirmations or important delivery updates.

Legal basis: Consent where required, or our legitimate interests where permitted by applicable law.

5. Website Analytics and Improvement

We may use technical and usage information to understand how visitors interact with our website, identify technical issues, improve website functionality, and enhance the shopping experience.

Non-essential analytics technologies will be used only where permitted by applicable law and after obtaining consent where required.

Legal basis: Consent where required, or our legitimate interests in maintaining and improving our Services where permitted.

6. Security and Fraud Prevention

We may process personal information to verify transactions, detect suspicious activity, prevent fraud, protect customer accounts, maintain website security, and investigate potential misuse of our Services.

Legal basis: Our legitimate interests in protecting our customers and business, and compliance with applicable legal obligations.

7. Legal and Regulatory Compliance

We may use and retain personal information to comply with applicable laws, accounting and tax requirements, lawful requests from public authorities, legal proceedings, and the enforcement of our contractual rights.

Legal basis: Compliance with legal obligations and, where appropriate, our legitimate interests in establishing, exercising, or defending legal claims.

Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to operate the store, remember preferences, maintain shopping carts, secure transactions, analyse website usage, and support advertising activities.

Some cookies are strictly necessary for the website to function. Other cookies, including certain analytics and advertising cookies, may require your consent.

Where required by applicable law, non-essential cookies and similar technologies will not be activated until you have provided the necessary consent. You may change or withdraw your preferences through the cookie settings available on our website, where provided.

Disabling certain cookies may affect some website features or functionality.

For further information about how Shopify handles personal information, please consult the Shopify Privacy Policy:

https://www.shopify.com/legal/privacy

How We Disclose Personal Information

We may disclose personal information to third parties where necessary for the purposes described in this Privacy Policy, subject to applicable law.

Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide, maintain, and improve the platform and its services.

You can learn more about Shopify's privacy practices by visiting:

Shopify Privacy Policy

Depending on the Shopify services and enhanced features enabled on our store, Shopify may also process information relating to your interactions with our store and other merchants to support personalised experiences, analytics, and advertising. Where applicable, you may manage certain privacy choices through the Shopify Privacy Portal.

Payment Providers

We may share relevant information with payment processors and payment service providers to process transactions, prevent fraud, issue refunds, and maintain payment security.

These providers may process personal information in accordance with their own privacy policies and applicable legal requirements.

Shipping and Fulfilment Providers

We may share your name, delivery address, contact details, and relevant order information with shipping companies, logistics providers, and fulfilment partners to deliver your purchases and manage delivery-related issues.

Technology and Service Providers

We may use service providers for website maintenance, hosting, analytics, customer support, fraud prevention, data storage, and other operational services.

These providers may access personal information only to the extent necessary to perform their services, subject to applicable contractual and legal requirements.

Advertising and Marketing Partners

Where applicable and permitted by law, we may share certain online identifiers, device information, browsing activity, or other relevant information with advertising and marketing partners to measure campaigns, deliver advertisements, or personalise advertising.

Where consent is required, we will obtain it before carrying out the relevant activity. Depending on your location, you may also have the right to opt out of certain targeted advertising or data-sharing activities.

Legal Authorities and Business Transactions

We may disclose personal information when required by law, in response to valid legal requests, to protect our rights or the rights of others, or in connection with a proposed or completed business transaction, such as a merger, restructuring, or sale of assets.

We do not disclose personal information indiscriminately. Any disclosure will be limited to what is appropriate for the relevant purpose and permitted by applicable law.

International Transfers of Personal Information

Your personal information may be transferred to, stored in, or processed in countries other than the country in which you reside.

This may occur because Shopify and certain service providers operate internationally.

Where personal information is transferred internationally, we will take the measures required by applicable data protection laws. Depending on the circumstances, these measures may include transferring information to a country recognised as providing an adequate level of protection or using appropriate safeguards, such as approved contractual clauses.

You may contact us for further information about applicable safeguards, subject to any legal restrictions.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining records, complying with legal obligations, resolving disputes, and enforcing agreements.

Retention periods depend on the type of information, the purpose for which it is processed, and applicable legal requirements.

For example, order and transaction records may need to be retained for accounting, tax, or other legal purposes, even after you stop using our website.

When personal information is no longer required, we will take appropriate steps to delete it or anonymise it, subject to applicable law and legitimate retention requirements.

Security of Personal Information

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

You should avoid sending sensitive payment information or other confidential information through unsecured communication channels.

Your Privacy Rights and Choices

Depending on your location and the applicable law, you may have some or all of the following rights concerning your personal information.

• Right of access: Request confirmation of whether we process your personal information and obtain a copy of the information we hold about you.

• Right to rectification: Request that inaccurate or incomplete personal information be corrected.

• Right to erasure: Request deletion of personal information where the legal conditions for deletion are met.

• Right to restriction: Request that we restrict certain processing activities where applicable.

• Right to data portability: Receive certain personal information in a commonly used format or request its transfer to another provider where legally applicable.

• Right to object: Object to certain processing activities, including direct marketing and certain processing based on legitimate interests.

• Right to withdraw consent: Withdraw consent at any time where we rely on consent as the legal basis for processing. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

• Right to opt out of certain advertising or data sharing: Where provided by applicable law, request that your personal information not be used or shared for certain targeted advertising purposes.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please contact us using the details provided in the Contact section below. We may need to verify your identity before processing your request.

We will respond within the timeframe required by applicable law.

You will not be unlawfully discriminated against for exercising your privacy rights.

Marketing Preferences

You may unsubscribe from promotional emails by using the unsubscribe link included in our messages.

You may also contact us to request changes to your marketing preferences.

Please note that we may continue to send non-promotional communications necessary to fulfil your orders, provide customer support, or meet legal obligations.

Shopify Privacy Choices

Shopify may process certain information independently for its own purposes, depending on the services and features involved.

You can learn more about Shopify's privacy practices and exercise applicable rights through the following link:

Shopify Privacy Portal

Children's Privacy

Our Services are intended for individuals who are legally able to make purchases under the laws applicable to them. Our website is not knowingly designed to collect personal information from children who are not permitted to use the Services under applicable law.

We do not knowingly collect personal information from children where doing so would be unlawful. If you believe that a child has provided us with personal information in circumstances where collection is not permitted, please contact us so that we can assess the situation and take appropriate action.

Where required by law, we will delete or otherwise handle such information in accordance with applicable legal requirements.

Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services, or other online services.

These third parties operate independently and may have their own privacy policies, security practices, and terms of use.

We are not responsible for the privacy practices of websites or services that we do not control. We encourage you to review their privacy policies before providing personal information to them.

Complaints and Data Protection Authorities

If you have questions or concerns about how we process your personal information, please contact us first using the details below.

Depending on your location, you may also have the right to lodge a complaint with the relevant data protection authority.

For individuals in the United Kingdom, this may include the Information Commissioner's Office (ICO):

https://ico.org.uk/

For individuals in the European Union, the relevant authority will generally be the data protection authority in their country of residence or work, or where the alleged infringement occurred.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, legal requirements, or regulatory obligations.

Any revised version will be published on this page, and the “Last updated” date will be amended accordingly.

Where required by applicable law, we will provide additional notice of significant changes or obtain consent where necessary.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about the handling of your personal information, please contact us:

Company: ROBELETTE LTD

Email: robeletteltd@gmail.com

Phone: +447411204257

Registered or business contact address:

ROBELETTE LTD
20 Wenlock Road
London
N1 7GU
United Kingdom

Please use the email address above for privacy requests, access requests, correction requests, deletion requests, and other questions about your personal information.