Política de reembolso

Return and Refund Policy
Last updated: October 22, 2026

Returns
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return under our store policy.
This 30-day policy is in addition to, and does not replace or limit, any statutory cancellation, withdrawal, return, or refund rights you may have under applicable consumer protection laws.
To be eligible for a return under our store policy, items should be in their original condition, unworn, unwashed, undamaged, and with their original tags attached, where applicable. Items should also include their original packaging and accessories, where applicable.
You may inspect items as reasonably necessary to establish their nature, characteristics, and fit. Nothing in this policy limits your statutory rights if an item is faulty, damaged, incorrectly supplied, or not as described.
Please contact us before returning any item so we can provide you with the appropriate return instructions.

How to Start a Return
To request a return, please contact us at robeletteltd@gmail.com with your order number and the reason for your return.
If an item is damaged, defective, or incorrect, please include clear photographs of the item and any visible damage or defects, where possible.
If your return is approved, we will provide you with the return instructions and shipping details.

Return address:
ROBELETTE LTD
20 Wenlock Road
London
N1 7GU
United Kingdom

Please contact us before sending a return whenever possible. However, this requirement does not restrict or delay any statutory cancellation or withdrawal rights you may exercise in accordance with applicable law.

Return Shipping Costs
For returns due to a change of mind under our voluntary 30-day store policy, customers are responsible for return shipping costs, unless otherwise required by applicable law.
Where a customer exercises a statutory right of cancellation or withdrawal, return shipping costs will be allocated in accordance with applicable law and any applicable pre-contractual disclosures.
If an item arrives faulty, damaged, defective, incorrectly supplied, or not as described, we will handle the matter in accordance with applicable consumer protection laws. Customers will not be deprived of any legally required remedy or reimbursement of costs.
Original shipping charges and return shipping costs will be handled in accordance with applicable law.

Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us within 30 days of delivery if any item arrives damaged, defective, or different from the item you ordered.
Please provide your order number and, where possible, clear photographs showing the issue. This will help us assess the problem and determine the appropriate solution.
Depending on the circumstances and applicable law, available remedies may include a replacement, repair where appropriate, refund, or another legally required resolution.
Nothing in this policy excludes or limits your statutory rights concerning faulty goods, goods that do not conform to their description, or goods that do not meet the requirements of applicable law.

Exceptions and Non-Returnable Items
Under our voluntary store return policy, we may refuse a change-of-mind return where an item has been worn, washed, damaged, or altered beyond what is reasonably necessary to inspect it.
Original tags and packaging should be retained where reasonably possible.
However, these conditions do not restrict any statutory cancellation or withdrawal rights that apply to your purchase, nor do they limit your rights regarding faulty, damaged, incorrectly supplied, or misdescribed goods.
Any statutory exceptions to cancellation or withdrawal rights will apply only where permitted by applicable law.
If you are unsure whether your item qualifies for a return, please contact us for assistance.

Exchanges

If you would like to exchange an item for a different size, colour, or product, please contact us at robeletteltd@gmail.com before returning your order.
Exchanges are subject to product availability. If the requested item is unavailable, we will discuss the available options with you.
Requesting an exchange does not affect any statutory cancellation, withdrawal, refund, or other consumer rights you may have under applicable law.

Order Cancellations and Statutory Withdrawal Rights
If you wish to cancel your order, please contact us as soon as possible at robeletteltd@gmail.com, including your order number.
We will do our best to cancel your order before it is processed or dispatched.
For eligible distance purchases, consumers in the United Kingdom and the European Union generally have a statutory right to cancel or withdraw from their purchase within 14 days of receiving the goods, subject to applicable legal requirements and exceptions.
Where this right applies, customers may exercise it without being required to provide a reason. Any required notification, return, and refund procedures will be handled in accordance with applicable law.
If an order has already been dispatched, you may still exercise any statutory cancellation or withdrawal rights that apply to your purchase.
Nothing in this policy excludes, restricts, or delays a consumer's statutory cancellation or withdrawal rights.

Refunds
Once we receive and, where appropriate, inspect a returned item, we will refund the full price of the item to your original payment method within 14 days.
For statutory cancellations or withdrawals, refunds will be issued within the legally required timeframe and in accordance with applicable requirements including any applicable rules concerning the original delivery costs and the timing of reimbursement.
For other approved returns, refunds will be issued to the original payment method unless otherwise agreed or required by law.
Refund processing times may vary depending on your bank or payment provider, but this does not extend any statutory refund deadline applicable to ROBELETTE LTD.
If you have questions about your refund, please contact us at robeletteltd@gmail.com.

Orders That Have Not Arrived
If your order has not arrived within the estimated delivery timeframe, please contact us at robeletteltd@gmail.com with your order number.
We will review the shipment information and help determine the next steps.
If an order is lost, not delivered within the legally required or agreed timeframe, or otherwise fails to comply with applicable law, you retain any rights and remedies available to you under the applicable consumer protection legislation.

Consumer Rights
This policy does not exclude, restrict, waive, or replace any statutory rights you may have under applicable consumer protection laws.
Depending on your location and circumstances, these rights may include cancellation and withdrawal rights for distance purchases, remedies for faulty or misdescribed goods, refunds, delivery protections, and reimbursement of applicable costs.
Where applicable law provides greater protection than this policy, the applicable legal requirements will prevail.
Nothing in this policy requires a consumer to waive any mandatory statutory right as a condition of purchasing from ROBELETTE LTD.

Contact Us
For return requests, statutory cancellation notices, exchanges, order cancellations, damaged items, or refund inquiries, please contact us:
Email: robeletteltd@gmail.com

Phone : +447411204257

Return address:
ROBELETTE LTD
20 Wenlock Road
London
N1 7GU
United Kingdom